Support Tickets

How to create, manage, and track support tickets for help with your sites and licenses.

Creating a Ticket

Go to Support and click Create Ticket. Fill in:

  • Subject: A short summary of your issue
  • Category: Choose the most relevant category (Bug Report, Feature Request, General Question, or Billing)
  • Priority: Low, Medium (default), High, or Urgent
  • Description: Use the rich text editor to describe your issue in detail. You can format text with bold, italic, code, lists, and links.
  • Attachments: Drag and drop or click to attach files. Up to 5 files, 10 MB each. Supported formats: images (JPEG, PNG, GIF, WebP), PDF, text files, CSV, and ZIP.

Viewing Your Tickets

The Support page shows all your tickets with filters for status and priority. Status counts are displayed at the top so you can quickly see how many tickets are open, in progress, or resolved.

Ticket Statuses

  • Open: Your ticket has been submitted and is awaiting a response
  • In Progress: The support team is working on your issue
  • Waiting on Customer: The support team needs more information from you
  • Resolved: Your issue has been resolved
  • Closed: The ticket is closed and no further action is needed

Replying to a Ticket

Open a ticket and scroll to the reply section at the bottom. Type your response using the rich text editor and optionally attach files. When you reply to a ticket that is "Waiting on Customer", it will automatically change back to "Open".

Downloading Attachments

Click on any attachment in the ticket thread to download it. Attachments are available to the ticket creator and support staff.

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